# How to create an FTP account and super user account in Joomla

Sometimes, at support, we require access to the site’s backend and/ or the FTP details. Here is how you could create a super user account and a FTP account in your Joomla site:

**Creating a FTP account:** To create an FTP account on your site, please follow the below instructions: [FTP account](https://docs.joomla.org/Setup_FTP_Account)

**Creating a super user account:** Here is a video tutorial on how to create a super user account:

**IP to be whitelisted:** Please make sure that you have the following location and IP whitelisted:

**Location: India** **IP address:** 122.165.209.226